Careers

This is a newly formed role within the Vitabiotics Digital team, responsible for taking care of customer service at all our digital touchpoints. You are a best in class customer service operator with primary experience in Social Media. As our Customer Service Assistant, you will be the primary point of contact between our business and our customers on all of our online channels, and will support and advise customers, who are placing orders, finding information, returning purchases and making complaints. In doing so you will strive to gain and retain customers by offering a service that enriches people’s lives.

Location: North West London, NW2 7HF

Key Tasks

• Primary point of contact for customer enquires to do with e-commerce orders
• Communicate directly with customers via the web chat, email & phone, as well as all of our social media channels
• Weekly reporting on issues and performance, providing feedback to relevant teams to help improve the e-commerce customer experience
• Monitor and reply to reviews on Trust Pilot and Google Reviews

Essential

• Experience of, and passion for, delivering excellent customer service within an ecommerce environment
• Excellent verbal and written communication skills
• Good typing speed and the ability to respond quickly and effectively during text and video chats
• Comfortable on video
• Good rapport building skills
• Empathetic, caring and an active listener
• Goes above and beyond
• Strives for 5-star feedback
• Ability to demonstrate strong and objective complaint handling

Vitabiotics, 4 times winner of Queen’s Awards for Enterprise, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK.

As Britain's leading vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare®, Perfectil®, Pregnacare®, Wellman® and Wellwoman.

We are currently looking for a Shipping Assistant to join our Import/Export & Shipping Department. 

Key responsibilities:

The Shipping Assistant will be responsible for providing efficient administrative and clerical support to the Import and Export teams which includes:

• Producing and checking essential shipping documentation required by customers and suppliers, including customs documentation
• Updating and maintaining accurate shipping information in our Freight software database
• Assisting with transport arrangements by sea, air and road
• Dealing with customers enquiries relating to orders, shipments and deliveries
• Providing excellent customer service
• Undertaking various other administrative duties

• Manage all aspects on the Import process.
• Ensure correct document in file for Import shipment.
• Responsible for the input of Import / export customs entries in SAP (training will be provided).
• Liaising with customers and overseas agents
• Providing Liaison between the company, Air / Sea Carrier and HMRC (when required).
• Submission of Quarterly Bonded stock report to HMRC (training will be provided).
• Knowledge of dealing with 3PL for import shipments - FOB terms.

You will need: 

• Previous administrative experience in the shipping & logistics sector.
• Good knowledge of SAP will be an advantage.
• Good knowledge of import/export documentation
• High level of speed and accuracy with excellent attention to detail
• Good computer skills and competent with Microsoft Word and Excel
• Excellent interpersonal and communication skills
• Knowledge of Bonded warehouse / Bonded stock is advantage.

Vitabiotics, 4 times winner of Queen’s Awards for Enterprise, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK. As Britain's No1 vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare®, Perfectil®, Pregnacare®, Wellman® and Wellwoman.

Job Description:

Presently exporting over 110 countries, we require an enthusiastic, hardworking and experienced Export Manager to join our Export & Shipping Department.  

• Developing new markets for the Export business, focusing on Africa and the Middle East
• Supporting the business for export customers to ensure compliance and feasible operations.
• Understand, plan and implement export strategies
• Monitor, record, analyse and report on activities, sales trends and results 
• Promoting and managing customer profile and market analysis of existing partners.
• Building relationships with all key customers and internal stakeholders
• Carrying out performance analysis and margin reviews per Export Distributor.
• Developing and managing periodic marketing activity for the Export territories.
• Making overseas trips when required (twice a month).
• Working closely with the export team to ensure the sales target are achieved.
• Assisting with any customer visits to the main office as required.

Your experience should include:

• Previous personnel management experience.
• International exposure highly desirable.
• Ability to travel overseas.
• Developing new markets within Africa and the Middle East
• Full UK driving licence.
• Working with distribution partners, preferably overseas.
• Sound skill set in PowerPoint, Excel, Word and Outlook.
• Presentation and demonstration skills.

The UK’s fastest growing vitamin company, Vitabiotics, is one of the most dynamic companies in the UK. They have helped define the Vitamins and Minerals (VMS) sector with leading brands such as Osteocare, Pregnacare, Perfectil and Wellwoman to name a few.

Job Description:

Enthusiastic science graduate required to work with our in-house Technical & Quality Control Department.

This role includes:

• Handling technical product data
• Approving batch packaging documentation
• Creating certificates of analysis
• Entering batch details into our batch tracer software
• Proof checking and ensuring the quality of our products and packaging overall
• Liaising with suppliers regarding quality issues and various approval processes

The successful candidate:

• Highly organised
• Accurate with good computer skills
• Good written and verbal communication skills essential
• Science degree required
• Quality Control experience preferred but not essential

Job Description

Vitabiotics, the UK’s No.1 vitamin company, have recently launched our new website, to deliver a best-in-class digital experiences to our customers. Built on Shopify, the website is the key pillar of our global e-commerce growth plans. We are looking for a midweight developer, with Shopify experience, to help deliver our e-commerce development roadmap. You are self-motivated, able to work independently, and a natural problem-solver. Experience with HTML, CSS, JavaScript, Shopify and Liquid Language programming is a must. We are looking for someone who is resilient and able to handle a demanding workload. 

Key Tasks

• Support in ongoing optimisation of website
• Support in delivery of e-commerce development roadmap
• Support in implementation of technical SEO recommendations to ensure optimal performance

 Experience

Essential:

• Minimum of one year experience with Shopify platform
• Solid experience in HTML, CSS and JavaScript
• Liquid Language programming

Desirable:

• Ruby on Rails programming
• Database experience (SQL or MYSQL)

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Excellence, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK. As Britain's leading vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare®, Perfectil®, Pregnacare®, Wellman® and Wellwoman.

We are currently looking for a Supply Chain Analyst to join our Supply Chain department at our office in North West London.

Key responsibilities:

• Liaising with the in-house National Accounts department to ensure business runs smoothly
• Allocating customer orders and booking in deliveries
• Liaising with customers on a daily basis
• Arranging transport for deliveries
• Reporting any shortages to the line manager in a timely fashion
• Booking in goods in
• Supporting the Supply Chain team with any other admin duties

You will need:

• A minimum of 2 years experience in a customer facing role
• Experience in a Supply Chain/Logistics role (preferred)
• Good knowledge and experience using excel
• Ability to work well in a fast-paced environment
• General logistics/administration skills

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Enterprise (for both International trade and Innovation) is widely regarded as the fastest growing major vitamin supplement company in the UK. As Britain's No1 vitamin company, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare®, Perfectil®, Pregnacare®, Wellman® and Wellwoman®.

Presently exporting to over 100 countries, we require an enthusiastic, hardworking with graduate level work experience experienced to join our Export & Shipping Department as an Export Business Development Manager (Balkans).

• Support and develop our current export customers to ensure growth in line with targets and joint business plans.
• Ensure customer accounts are managed with consideration given to working capital, principally stock holding and compliance with agreed payment terms
• Regular account review meetings with customers including provision of KPI and identification of areas of opportunity and under-performance
• Proactive analysis to identify opportunities to grow existing accounts through gap analysis of product range
• Regular review of market insight (both internal and external) to understand developments and key trends within the distributor base.
• Plan short, medium and long range forecasting and portfolio strategy.
• Adoption of SAP CRM for all business development activities
• Monitor, record, analyse and report on activities, sales trends and results.
• Liaise with and maintain good working relationships with key internal stakeholders such as Demand Planning, Warehouse & Distribution, Finance and Buying
• Carrying out performance analysis and margin reviews.
• Working closely with the wider export team to ensure the sales target are achieved.
• Ensure appropriate marketing activity is carried according to plan in key territories.
• The Balkans is a developing and emerging region which will require a strong language ability of either Serbian, Croatian or Bosnian, to develop and manage this customer base.  
• Making overseas trips when required (up to three per month).

Closing date for applications is 28 days from date of publication.

Job Description

Vitabiotics is a family business, founded over 45 years ago. We are the UK’s No.1 vitamin supplements company, helping to define the sector with leading brands such as Perfectil, Pregnacare, Wellman and Wellwoman.

This is an exciting opportunity to work within an in-house design department of a leading health supplements company.

You will be working on a diverse range of print projects, principally focussed on packaging, TTL advertising (B2C and B2B publications, consumer press and outdoor), in-store POS, leaflets and brochures.

Key attributes:

• Strong creative design skills
• Fluent in Photoshop, InDesign and Illustrator Creative Cloud on Mac OSX
• Technical repro knowledge
• Excellent artworking and retouching skills
• Taking projects from initial layout through final artwork to proof checking and approval
• Excellent written English
• Proof-reading skills
• Meticulous attention to detail

Application

CV and portfolio (as either PDF or web URL) are required. Please send to jobsuk@vitabiotics.com

Location: NW2 7HF, London (nr. Staples Corner) - applicants must be within 40mins of NW2 office

Experience: As above in the description

Qualification: As above in the description

Job Description

We are looking for a Junior PR Executive to work at our Head Office near Staples Corner. In 2013 Vitabiotics became the first Company to receive a Queen's Award for Innovation in vitamin research, and now is an exciting time to join us as we extend into a number of new categories. If you've had agency or in-house PR experience, we would love to hear from you. Ideally you will have experience in the consumer healthcare market, but more importantly you will be hard working and ambitious with a positive can-do attitude and proactive approach to the wide and varied role.

Key Skills and Abilities:

• Strong organisational skills
• A positive and ‘can-do’ attitude
• A keen interest in the health and wellbeing industry, and strong knowledge of the media and influencer landscape
• Willing to go the extra mile in a fast-paced environment and do what it takes to get the job done
• Ability to work across different brands and projects
• Creative and quick thinking, with an excellent attention to detail
• Calm and considered under pressure
• Fantastic written and verbal communication skills
• Takes initiative and communicates clearly and efficiently with key stake holders

Key Responsibilities Include:

• Drafting press releases and creative pitches
• Proactive media relations –handling press enquiries proactively, quickly and with attention to detail
• Identifying and sharing key industry developments and competitor insights with the wider business and relevant teams
• Supporting in the concepting and PR campaigns and seasonal PR calendars
• Monitoring and saving editorial coverage and regularly informing relevant teams of coverage
• Supporting on creative mailers and mass mail outs
• Admin support including post, reports, stock management and deliveries
• Supporting at exhibitions and events

STRICTLY NO AGENCIES

(Apply with CV and covering letter and evidence of eligibility to work in the UK) 

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Excellence, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK. As Britain's No1 vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Perfectil^®, Pregnacare^®, Wellman^® and Wellwoman.

This is an exciting opportunity for an ambitious, dynamic and experienced individual to work with the senior management team.  This is a high profile ‘customer facing’ position. 

Your role will be to develop and drive forward the national account and multiple pharmacy retail business, in collaboration with many of the UK’s most prestigious nutritional Highstreet retailers.

Key responsibilities:

• Strategic management of some of VB’s largest customers
• Key account / new business development
• Day to day management of key account issues and joint business plans
• Oversee sales promotional strategies for each national account, across all brands including negotiating annual budgets.
• Negotiating any listings fees/exclusivity.
• Arrange regular review meetings
• Ensure all aspects of promotional planning are implemented effectively, according to budget and Vitabiotics above the line marketing
• Work with logistics department of VB and national accounts to assess their requirements and ensure smooth supply chain and deliveries.
• Create and provide forecasting and sales analysis to logistics department of VB and national accounts
• Negotiating margins, price increases and shelf positioning with national accounts.
• Monitor performance against agreed ongoing sales and distribution targets.
• Support brand image and values in store.
• Ensure successful launch of new products into all national accounts.

The Successful candidate must:

• Be educated to a degree level
• Have a minimum of 5 years’ experience handling national accounts in the multiple pharmacy and multiple grocery sectors
• Have strong negotiation skills
• Have knowledge/experience of supply chain management
• Have a full driving licence

Hours: 9am-6pm, Monday-Friday (flexibility is essential)

Benefits: 24 days holiday, contributory pension, private health cover, personal bonus scheme, company car

Experience: As above in the description

Qualification: Be educated to a degree level

STRICTLY NO AGENCIES

Apply with CV and covering letter and evidence of eligibility to work in the UK 

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Excellence, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK. As Britain's No1 vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare^®, Perfectil^®, Pregnacare^®, Wellman^® and Wellwoman.

We are currently looking for an enthusiastic and well-experienced Forklift Driver to join our Warehouse Department.

Key responsibilities:

• Maintain Health and Safety, Quality and Hygiene guidelines.
• Carry out pick, pack tasks, in all areas using RF handheld devices from Reach FLT’s
• Ensure that personal and warehouse targets are achieved as well as meeting customer’s requirements and maintaining quality standards.
• Load / unload and put away.
• Take part in daily stock checks/investigations.
• Communicate effectively to enable other warehouse staff to carry out their job.

The successful candidate must have:

• 2 years+ Forklift driving experience
• Possession of a Forklift licence (Reach and Counterbalance)
• Thorough knowledge and experience of warehouse stock control
• Good communication and computer skills

Please apply by sending your CV to jobsuk@vitabiotics.com

Location: Hemel Hempstead

Experience: As above in the description

Qualification: As above in the description

STRICTLY NO AGENCIES

Apply with CV and covering letter and evidence of eligibility to work in the UK