Careers

Job Description

This is a newly formed role within the Vitabiotics Digital team, responsible for taking care of customer service at all our digital touchpoints. You are a best in class customer service operator with primary experience in Social Media. As our Customer Service Assistant, you will be the primary point of contact between our business and our customers on all of our online channels, and will support and advise customers, who are placing orders, finding information, returning purchases and making complaints. In doing so you will strive to gain and retain customers by offering a service that enriches people’s lives.

Key Tasks

• Primary point of contact for customer enquires to do with e-commerce orders
• Communicate directly with customers via the web chat, email & phone, as well as all of our social media channels
• Weekly reporting on issues and performance, providing feedback to relevant teams to help improve the e-commerce customer experience
• Monitor and reply to reviews on Trust Pilot and Google Reviews

Essential

• Experience of, and passion for, delivering excellent customer service within an ecommerce environment
• Excellent verbal and written communication skills
• Good typing speed and the ability to respond quickly and effectively during text and video chats
• Comfortable on video
• Good rapport building skills
• Empathetic, caring and an active listener
• Goes above and beyond
• Strives for 5-star feedback
• Ability to demonstrate strong and objective complaint handling

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Enterprise (for both International trade and Innovation) is widely regarded as the fastest growing major vitamin supplement company in the UK. As Britain's No1 vitamin company, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare®, Perfectil®, Pregnacare®, Wellman® and Wellwoman®.

Presently exporting to over 100 countries, we require an enthusiastic, hardworking with graduate level work experience experienced to join our Export & Shipping Department as an Export Business Development Manager (Balkans).

• Support and develop our current export customers to ensure growth in line with targets and joint business plans.
• Ensure customer accounts are managed with consideration given to working capital, principally stock holding and compliance with agreed payment terms
• Regular account review meetings with customers including provision of KPI and identification of areas of opportunity and under-performance
• Proactive analysis to identify opportunities to grow existing accounts through gap analysis of product range
• Regular review of market insight (both internal and external) to understand developments and key trends within the distributor base.
• Plan short, medium and long range forecasting and portfolio strategy.
• Adoption of SAP CRM for all business development activities
• Monitor, record, analyse and report on activities, sales trends and results.
• Liaise with and maintain good working relationships with key internal stakeholders such as Demand Planning, Warehouse & Distribution, Finance and Buying
• Carrying out performance analysis and margin reviews.
• Working closely with the wider export team to ensure the sales target are achieved.
• Ensure appropriate marketing activity is carried according to plan in key territories.
• The Balkans is a developing and emerging region which will require a strong language ability of either Serbian, Croatian or Bosnian, to develop and manage this customer base.  
• Making overseas trips when required (up to three per month).

Closing date for applications is 28 days from date of publication.

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Excellence, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK. As Britain's leading vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare®, Perfectil®, Pregnacare®, Wellman® and Wellwoman.

Other Duties and Responsibilites

• Entering Purchase Invoices & analysing expenditure
• Assisting with the preparation of management accounts
• Reconciling of control accounts
• Supplier liaison and making payments
• Journal entries & managing petty cash
• Intrastat on a monthly basis
• Responsibility of the all-round accounts function
• General Office Support
• Reporting of the Finance Manager

Application

For the Accounts Assistant we are looking for someone with:

• Bookkeeping experience
• Knowledge of SAP & QuickBooks is essential
• Reconciling of control accounts
• Strong Microsoft Excel experience
• Good organisation and communication skills are essential.

Experience

This is a great opportunity to join an established company, working in a pleasant office and within a friendly team.

Apply with CV and covering letter and evidence of eligibility to work in the UK

Job Description

Vitabiotics is the UK’s No.1 largest and fastest growing vitamin supplement company, which has helped define the VMS sector with leading brands such as Perfectil, Pregnacare, Wellman and Wellwoman.

If you are warm, energetic and have a real passion for Guest Services, you could be the one we are looking for!

Duties and Responsibilites

• Ensuring a seamless and personal guest journey
• Welcoming guests at reception
• Escorting guests within the building
• Acting upon all requests that guests might have in an efficient and friendly manner
• Handling external and internal calls in a professional manner
• Booking of meeting rooms accurately and food and beverage requirements
• Liaising with other departments to ensure efficient communication and excellent guest experience
• General administration duties when required

Th successful candidate will

• Have an excellent command of the English language, both in verbal and written communication.
• Be immaculately presented.
• Be highly organised and have an eye for detail.
• Have great interpersonal skills and an outgoing personality.
• Have a passion to achieve excellent guest service in everything that they do.
• Be able to work well under pressure and have the ability to act pro-actively and intuitively

Experience

This is a great opportunity to join an established company, working in a pleasant office and within a friendly team.

Apply with CV and covering letter and evidence of eligibility to work in the UK

Job Description

Vitabiotics is a family business, founded over 45 years ago. We are the UK’s No.1 vitamin supplements company, helping to define the sector with leading brands such as Perfectil, Pregnacare, Wellman and Wellwoman.

This is an exciting opportunity to work within an in-house design department of a leading health supplements company.

You will be working on a diverse range of print projects, principally focussed on packaging, TTL advertising (B2C and B2B publications, consumer press and outdoor), in-store POS, leaflets and brochures.

Key attributes:

• Strong creative design skills
• Fluent in Photoshop, InDesign and Illustrator Creative Cloud on Mac OSX
• Technical repro knowledge
• Excellent artworking and retouching skills
• Taking projects from initial layout through final artwork to proof checking and approval
• Excellent written English
• Proof-reading skills
• Meticulous attention to detail

Application

CV and portfolio (as either PDF or web URL) are required. Please send to jobsuk@vitabiotics.com

Location: NW2 7HF, London (nr. Staples Corner) - applicants must be within 40mins of NW2 office

Experience: As above in the description

Qualification: As above in the description

Job Description

Vitabiotics, twice winner of Queen’s Awards for Excellence in 2003 , 2008 & 2013 is one of the most dynamic and fastest growing major vitamin companies in the UK and in exports, and has helped define the VMS sector with leading brands such as Osteocare®, Pregnacare® and Wellwoman®. We also have ground breaking launches in functional foods, beverages and exciting new '’cosmeceutical’’ sectors.

Presently exporting to 107 countries we require an enthusiastic Shipping Assistant to join our Import / Export & Shipping Department. Good knowledge of import / export documentation and procedures essential. Must be highly organised, accurate, with good communication and computer skills.

Vitabiotics is conveniently located near Brent Cross with spacious, and ample parking.

Duties and Responsibilites

The Shipping Assistant will be responsible for providing efficient administrative and clerical support to the Import and Export teams which includes:

• Producing and checking essential shipping documentation required by customers and suppliers, including customs documentation
• Updating and maintaining accurate shipping information in our Freight software database
• Assisting with transport arrangements by sea, air and road
• Liaising with customers and overseas agents
• Dealing with customers enquiries relating to orders, shipments and deliveries
• Providing excellent customer service
• Undertaking various other administrative duties

Experience

Previous administrative experience in the shipping & logistics sector.

• Good knowledge of SAP will be an advantage.
• High level of speed and accuracy with excellent attention to detail
• Good computer skills and competent with Microsoft Word and Excel
• Excellent interpersonal and communication skills
• Well organised & multitasking
• Self- motivated, reliable, trustworthy and hardworking
• Willingness and ability to learn quickly new skills and working practices
• Strong team player

Benefits

A good remuneration package will be provided.

STRICTLY NO AGENCIES

( Apply with CV and covering letter and evidence of eligibility to work in the UK) 

Job Description

Now's the time to join the PR Team at the UK's largest and fastest growing vitamin company.

We are looking for a PR Executive / Senior PR Executive to work at our Head Office near Staples Corner. In 2018 Vitabiotics became the first Company in history to receive a Queen's Award for Innovation in vitamin research for a second time, and now is an exciting time to join us as we extend into a number of new categories. .

You will help to create high-profile PR campaigns for some of the leading and best known health supplements in the UK. First class training will be provided and there are good prospects for career development. Our offices are spacious, air-conditioned and have a private staff car park.

Please apply in strictest confidence to: prjobs@vitabiotics.com

Please note - We are unable to personally reply to all applications and only successful candidates will be contacted after our closing date.

Qualification: Educated to degree level ideally in a marketing or scientific discipline.

STRICTLY NO AGENCIES

( Apply with CV and covering letter and evidence of eligibility to work in the UK) 

Job Description

A truly excellent opportunity to work for the UK’s No.1 largest and fastest growing vitamin supplement company, which has helped define the VMS sector with leading brands such as Perfectil, Pregnacare, Wellman and Wellwoman. Vitabiotics is the first and only vitamin company to receive The Queen’s Award for Innovation in vitamin research in two occasions.

You will be promoting our leading brands, in the main pharmacies based in London, providing great advice, customer care and assistance on the busy shop floor, while acting as a key support to the healthcare management team in store.

Work Hours: Monday to Friday (10am - 6.30pm , No Bank holiday)

The successful candidate:

To be successful in this role you will need some previous experience as retail level brand ambassador and/or sales assistant/customer care (at least 2 years), be a confident seller and have a passion for the world of healthcare and vitamins.  You will also be a great ‘people person’, with a patient and understanding nature, ability to work under pressure in a busy store environment and good customer care skills.

• Good knowledge of Office package (in particular Excel and Word)
• Excellent customer service
• Confident in selling in healthcare environment
• Positive, helpful attitude

STRICTLY NO AGENCIES

( Apply with CV and covering letter and evidence of eligibility to work in the UK) 

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Excellence, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK. As Britain's No1 vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Perfectil^®, Pregnacare^®, Wellman^® and Wellwoman.

This is an exciting opportunity for an ambitious, dynamic and experienced individual to work with the senior management team.  This is a high profile ‘customer facing’ position. 

Your role will be to develop and drive forward the national account and multiple pharmacy retail business, in collaboration with many of the UK’s most prestigious nutritional Highstreet retailers.

Key responsibilities:

• Strategic management of some of VB’s largest customers
• Key account / new business development
• Day to day management of key account issues and joint business plans
• Oversee sales promotional strategies for each national account, across all brands including negotiating annual budgets.
• Negotiating any listings fees/exclusivity.
• Arrange regular review meetings
• Ensure all aspects of promotional planning are implemented effectively, according to budget and Vitabiotics above the line marketing
• Work with logistics department of VB and national accounts to assess their requirements and ensure smooth supply chain and deliveries.
• Create and provide forecasting and sales analysis to logistics department of VB and national accounts
• Negotiating margins, price increases and shelf positioning with national accounts.
• Monitor performance against agreed ongoing sales and distribution targets.
• Support brand image and values in store.
• Ensure successful launch of new products into all national accounts.

The Successful candidate must:

• Be educated to a degree level
• Have a minimum of 5 years’ experience handling national accounts in the multiple pharmacy and multiple grocery sectors
• Have strong negotiation skills
• Have knowledge/experience of supply chain management
• Have a full driving licence

Hours: 9am-6pm, Monday-Friday (flexibility is essential)

Benefits: 24 days holiday, contributory pension, private health cover, personal bonus scheme, company car

Experience: As above in the description

Qualification: Be educated to a degree level

STRICTLY NO AGENCIES

Apply with CV and covering letter and evidence of eligibility to work in the UK 

Job Description

Vitabiotics, 4 times winner of Queen’s Awards for Excellence, is widely regarded as the most innovative and fastest growing major vitamin supplement company in the UK. As Britain's No1 vitamin company for specific life stages, Vitabiotics has helped define the VMS sector with leading brands such as Osteocare^®, Perfectil^®, Pregnacare^®, Wellman^® and Wellwoman.

We are currently looking for an enthusiastic and well-experienced Forklift Driver to join our Warehouse Department.

Key responsibilities:

• Maintain Health and Safety, Quality and Hygiene guidelines.
• Carry out pick, pack tasks, in all areas using RF handheld devices from Reach FLT’s
• Ensure that personal and warehouse targets are achieved as well as meeting customer’s requirements and maintaining quality standards.
• Load / unload and put away.
• Take part in daily stock checks/investigations.
• Communicate effectively to enable other warehouse staff to carry out their job.

The successful candidate must have:

• 2 years+ Forklift driving experience
• Possession of a Forklift licence (Reach and Counterbalance)
• Thorough knowledge and experience of warehouse stock control
• Good communication and computer skills

Please apply by sending your CV to jobsuk@vitabiotics.com

Location: Hemel Hempstead

Experience: As above in the description

Qualification: As above in the description

STRICTLY NO AGENCIES

Apply with CV and covering letter and evidence of eligibility to work in the UK