Careers

Our business…

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace. 

As the UK’s No.1 vitamin company, exporting to over100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research.  

As part of our commitment to innovation and development, we are looking for a Regional Sales Manager to join our forward-thinking team. The Regional Sales Manager (RSM) in MENA is to lead, develop, and execute sales strategies within their assigned region to achieve revenue growth, market penetration, and customer satisfaction goals. This role typically involves overseeing regional sales, managing key customer relationships, and ensuring alignment with the company's global strategy while adapting to local market conditions.

Responsibilities will include… 

Sales Strategy & Execution

• Develop and implement export sales strategies to meet and exceed regional & countries sales targets.
• Identify and expand into new international markets and optimize existing sales channels.
• Align regional strategies with global business goals.

Market Development

• Conduct competitive analysis and market intelligence to help inform product positioning, new product launches and market entry strategies.
• Analyse & act on market, sales, channels, category opportunities and trends

Client & Partner Management

• Build and maintain strong relationships with distributors, key accounts and healthcare professionals.
• Negotiate contracts, pricing structures, and service terms with international partners.

Export Compliance & Logistics

• Ensure all export activities comply with international trade regulations, documentation, and product registration requirements in target countries.
• Coordinate with logistics and supply chain teams for efficient product delivery and inventory control.

Marketing & Brand Development

• Help driving agreed marketing activation plans for each country through distributors in collaboration with Head of Export Marketing and with help & support of Marketing Activation Executive
• Advise on promotional campaigns tailored to regional market dynamics.
• Drive range expansion and help with product launches, and digital marketing initiatives.
• Customise product messaging and promotional materials in line with regional cultural trends and consumer behaviour.

Medical Promotion

• Lead  product presentations, help with training, and education sessions for healthcare professionals and key opinion leaders (KOLs).
• Support in the organising and running of training days, exhibitions and HCP conferences (focussing on gaining continuous medical education (CME) certification for such events)

Forecasting & Reporting

• Monitor and report sales performance, market feedback, and promotional effectiveness.
• Provide monthly reporting, forecasts and business updates to senior leadership.

Cross-functional Collaboration

• Liaise with Technical team and other support services for product registration, technical documentation, and compliance.
• Work closely with Marketing and Nutrition and Training to align strategy and execution.

Travel

Regular international travel for market development, customer engagement, and promotional activities.

 You will have… 

Essential

• Bachelor's degree in Business, Life Sciences, Pharmacy, or a related field (MBA preferred).
• Extensive experience in international sales and export management, preferably in the pharmaceutical, FMCG, health care, nutrition industry.
• Demonstrated experience in both commercial sales, business development and marketing activation.
• Strong sales and business development acumen with some understanding healthcare regulations, terminology and dealing with HCPs/KOLs.
• Excellent communication, interpersonal, and presentation skills.
• Ability to implement compelling sales, marketing and medical promotional plans to drive business through distributors.
• Fluent in English; additional languages relevant to the region are a plus (e.g., Arabic, Spanish)

Skills

• Strategic Sales Planning
• Territory & Account Management
• Negotiation & Closing
• Customer Relationship Management
• Market Intelligence
• Excellent Communication
• Problem-Solving & Decision-Making
• Results-Driven Mindset

What we can offer you… 

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com

Our business…

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK’s No.1 vitamin company, exporting to over100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research.

As part of our commitment to innovation and development, we are looking for a Regional Sales Manager to join our forward-thinking team. The Regional Sales Manager (RSM) in Africa & Rest of the World is to lead, develop, and execute sales strategies within their assigned region to achieve revenue growth, market penetration, and customer satisfaction goals. This role typically involves overseeing regional sales, managing key customer relationships, and ensuring alignment with the company's global strategy while adapting to local market conditions.

Responsibilities will include… 

Sales Strategy & Execution

• Develop and implement export sales strategies to meet and exceed regional & countries sales targets.
• Identify and expand into new international markets and optimize existing sales channels.
• Align regional strategies with global business goals.

Market Development

• Conduct competitive analysis and market intelligence to help inform product positioning, new product launches and market entry strategies.
• Analyse & act on market, sales, channels, category opportunities and trends.

Client & Partner Management

• Build and maintain strong relationships with distributors, key accounts and healthcare professionals.
• Negotiate contracts, pricing structures, and service terms with international partners.

Export Compliance & Logistics

• Ensure all export activities comply with international trade regulations, documentation, and product registration requirements in target countries.
• Coordinate with logistics and supply chain teams for efficient product delivery and inventory control.

Marketing & Brand Development

• Help driving agreed marketing activation plans for each country through distributors in collaboration with Head of Export Marketing and with help & support of Marketing Activation Executive.
• Advise on promotional campaigns tailored to regional market dynamics.
• Drive range expansion and help with product launches, and digital marketing initiatives.
• Customise product messaging and promotional materials in line with regional cultural trends and consumer behaviour.

Medical Promotion

• Lead product presentations, help with training, and education sessions for healthcare professionals and key opinion leaders (KOLs).
• Support in the organising and running of training days, exhibitions and HCP conferences (focussing on gaining continuous medical education (CME) certification for such events)

Forecasting & Reporting

• Monitor and report sales performance, market feedback, and promotional effectiveness.
• Provide monthly reporting, forecasts and business updates to senior leadership.

Cross-functional Collaboration

• Liaise with Technical team and other support services for product registration, technical documentation, and compliance.
• Work closely with Marketing and Nutrition and Training to align strategy and execution.

Travel

Regular international travel for market development, customer engagement, and promotional activities.

 You will have… 

Essential

• Bachelor's degree in Business, Life Sciences, Pharmacy, or a related field (MBA preferred).
• Extensive experience in international sales and export management, preferably in the pharmaceutical, FMCG, health care, nutrition industry.
• Demonstrated experience in both commercial sales, business development and marketing activation.
• Strong sales and business development acumen with some understanding healthcare regulations, terminology and dealing with HCPs/KOLs.
• Excellent communication, interpersonal, and presentation skills.
• Ability to implement compelling sales, marketing and medical promotional plans to drive business through distributors.
• Fluent in English; additional languages relevant to the region are a plus (e.g., Arabic, Spanish)

Skills

• Strategic Sales Planning
• Territory & Account Management
• Negotiation & Closing
• Customer Relationship Management
• Market Intelligence
• Excellent Communication
• Problem-Solving & Decision-Making
• Results-Driven Mindset

What we can offer you… 

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com

Our business…

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK’s No.1 vitamin company, exporting to over100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research.

As part of our commitment to innovation and development, we are looking for a Regional Sales Manager to join our forward-thinking team. The Regional Sales Manager (RSM) in Europe is to lead, develop, and execute sales strategies within their assigned region to achieve revenue growth, market penetration, and customer satisfaction goals. This role typically involves overseeing regional sales, managing key customer relationships, and ensuring alignment with the company's global strategy while adapting to local market conditions.

Responsibilities will include… 

Sales Strategy & Execution

• Develop and implement export sales strategies to meet and exceed regional & countries sales targets.
• Identify and expand into new international markets and optimize existing sales channels.
• Align regional strategies with global business goals.

Market Development

• Conduct competitive analysis and market intelligence to help inform product positioning, new product launches and market entry strategies.
• Analyse & act on market, sales, channels, category opportunities and trends.

Client & Partner Management

• Build and maintain strong relationships with distributors, key accounts and healthcare professionals.
• Negotiate contracts, pricing structures, and service terms with international partners.

Export Compliance & Logistics

• Ensure all export activities comply with international trade regulations, documentation, and product registration requirements in target countries.
• Coordinate with logistics and supply chain teams for efficient product delivery and inventory control.

Marketing & Brand Development

• Help driving agreed marketing activation plans for each country through distributors in collaboration with Head of Export Marketing and with help & support of Marketing Activation Executive.
• Advise on promotional campaigns tailored to regional market dynamics.
• Drive range expansion and help with product launches, and digital marketing initiatives.
• Customise product messaging and promotional materials in line with regional cultural trends and consumer behaviour.

Medical Promotion

• Lead product presentations, help with training, and education sessions for healthcare professionals and key opinion leaders (KOLs).
• Support in the organising and running of training days, exhibitions and HCP conferences (focussing on gaining continuous medical education (CME) certification for such events)

Forecasting & Reporting

• Monitor and report sales performance, market feedback, and promotional effectiveness.
• Provide monthly reporting, forecasts and business updates to senior leadership.

Cross-functional Collaboration

• Liaise with Technical team and other support services for product registration, technical documentation, and compliance.
• Work closely with Marketing and Nutrition and Training to align strategy and execution.

Travel

Regular international travel for market development, customer engagement, and promotional activities.

 You will have… 

Essential

• Bachelor's degree in Business, Life Sciences, Pharmacy, or a related field (MBA preferred).
• Extensive experience in international sales and export management, preferably in the pharmaceutical, FMCG, health care, nutrition industry.
• Demonstrated experience in both commercial sales, business development and marketing activation.
• Strong sales and business development acumen with some understanding healthcare regulations, terminology and dealing with HCPs/KOLs.
• Excellent communication, interpersonal, and presentation skills.
• Ability to implement compelling sales, marketing and medical promotional plans to drive business through distributors.
• Fluent in English; additional languages relevant to the region are a plus (e.g., Arabic, Spanish)

Skills

• Strategic Sales Planning
• Territory & Account Management
• Negotiation & Closing
• Customer Relationship Management
• Market Intelligence
• Excellent Communication
• Problem-Solving & Decision-Making
• Results-Driven Mindset

What we can offer you… 

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com

Our business…

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK’s No.1 vitamin company, exporting to over 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research.

As part of our commitment to innovation and development, we are looking for a Financial Controller to join our forward-thinking team. This pivotal role will be responsible for overseeing budgeting, forecasting, financial reporting, and compliance, ensuring the accuracy and integrity of our financial data. The ideal candidate will bring a strong background in accounting and finance, exceptional analytical skills, and a proactive approach to driving financial performance and supporting strategic decision-making.

Responsibilities will include… 

• Get monthly pack ready for review – full P&L, Balance sheet.
• Manage the AP/AR and creditor controller and ensure they are preforming task and mentoring the team
• Review bad debt provisions
• Oversee the new processes and ensure company-wide compliance
• Intercompany reconciliations and grid -monthly
• Oversee the balance sheet reconciliations
• Prepare the quarterly VAT returns
• Prepare the Royalty and co-branding income
• Manage posting for loans
• Manage FX revaluations in SAP
• Assist in the annual budget, forecasts and reforecasts
• Draft the quarterly board packs
• Year end – take a key role in preparing the year end accounts, disclosures and liaise with the auditors
• Roll out new revenue and leasing standard
• Support the Head of Finance , enhance the reporting pack

 You will have… 

Essential

• Experience in financial reporting & analysis
• Strong knowledge of UK GAAP/ IFRS
• ACCA/CIMA/AAT qualified
• Dealing with external auditors
• Team management experience

Desirable

• Using SAP B1 or similar ERP
• System implementation and change management

What we can offer you… 

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com

At Vitabiotics, you'll find a diverse bunch of talented folks who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

About Vitabiotics

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK’s No.1 vitamin company, exporting to 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research. 

About role

As part of our commitment to innovation and development, we are looking for an experienced National Accounts Manager to join our ambitious and dynamic customer facing Sales team. Our national accounts team deliver an award winning service to many of the biggest names in retail including Boots, Holland & Barrett, Superdrug, Tesco, ASDA.

Responsibilities 

• Strategic management of some of Vitabiotics’ largest customers.
• Day-to-day management of national account issues and joint business plans.
• Oversee sales promotional strategies for each national account, across all brands including negotiating annual budgets.
• Negotiating any listings fees/exclusivity.
• Arranging regular review meetings.
• Ensuring all aspects of promotional planning are implemented effectively, according to budget and Vitabiotics above the line marketing.
• Working with our logistics department and our national accounts to assess their requirements and ensure smooth supply chain and deliveries.
• Creating and providing forecasting and sales analysis to our logistics department and national accounts.
• Negotiating margins, price increases and shelf positioning with national accounts.
• Ensuring the successful launch of new products into all national accounts.
• NPD projects with new categories and new retail/wholesale partners.
• Supporting brand image and values in store.

Requirements

• A degree level education.
• Experience handling national accounts in the multiple grocery and multiple High Street (pharmacy) sectors.
• Knowledge/experience of retail supply chain process.
• Strong negotiation skills.
• A full and clean driving licence.

What we can offer you

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com.

At Vitabiotics, you'll find a diverse bunch of talented folks who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

About Vitabiotics

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK’s No.1 vitamin company, exporting to 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research. 

About role

As part of our commitment to innovation and development, we are looking for a National Accounts Administrator reporting to the National Account Director to join our forward-thinking, growing team. You will be working within our National Accounts team, where you will be responsible for working alongside leading retailers, including Boots, Tesco, Superdrug, Sainsbury’s and Amazon where you will take an entrepreneurial approach and own multiple analytical processes across the business.

Responsibilities 

• Analysing incoming data to support and enable the National Accounts Team to make informed strategic decisions.
• Assisting the National Accounts team with new product set-up.
• Assisting with promotional activity set-up and evaluation.
• Liaising with internal departments that contact our National Accounts team for information.
• Supporting with Retailer project administration and arranging product sampling for our retailers.
• Managing the reconciliation and recording of invoices linked to promotional activity.

Requirements

• Experience in a similar national accounts administrator position.
• National accounts supplier/admin experience or retail supplier/admin experience would be beneficial!
• Experience of working in either a UK retailer head office or for a branded supplier to retail chains would be a bonus.
• Worked with EPOS data.
• Need to be very numerate as this role is very number based.
• Outstanding Excel skills to analyse data and Microsoft office literate.
• An analytical approach and able to use data to make decisions.

What we can offer you

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com.

Our business…

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK’s No.1 vitamin company, exporting to over 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research. 

As part of our commitment to innovation and development, we are looking for a Head of Brand to join our forward-thinking team. You will be responsible for a portfolio of brands in developing and executing brand strategies that strengthen our market position, drive customer engagement, and support business growth across a broad portfolio of brands in the highly competitive and regulated vitamins, minerals and supplements market. This role requires a leader with expertise in brand building and management, integrated marketing campaigns, and cross-functional collaboration at an exciting time of ambitious growth for the business.

Responsibilities 

• Develop and implement comprehensive brand marketing strategies to drive growth and engagement.
• Manage brand marketing managers to execute marketing requirements for new product development and offline marketing campaigns effectively.
• Working across a portfolio of brands supporting a wide range of ATL and BTL offline UK marketing activities, including high profile advertising (e.g. radio, print and outdoor), brand ambassador campaigns, and licence partnerships to build brand awareness and drive sales performance.
• Oversee brand positioning, messaging, and visual identity across brands, working with the Creative Director.
• Monitor and analyse brand performance and marketing campaigns and adjust strategies as needed.
• Conduct market analysis to identify consumer trends and competitive landscape.
• Lead on regulatory compliance for marketing communications, supporting broader team.
• Manage UK retail trade marketing and event requirements.
• Prime focus on UK market execution, sharing principles and plans with Export teams.
• Senior support to Brand Marketing Director.

You will have… 

Essential

• Proven experience in brand management or marketing leadership roles, preferably in the vitamins, minerals and supplements, healthcare or FMCG industry.
• Proven strategic thinking and analytical skills to drive brand performance.
• Proven experience in bringing new brands and products to market.
• Excellent communication and interpersonal skills to collaborate with cross functional teams.
• Demonstrated ability to manage multiple brands and projects and meet deadlines in a fast-paced environment.
• A passion for health and wellness, aligned with Vitabiotics' mission of promoting nutritional healthcare.
• Bachelor’s degree in marketing, communications, business, or related field.

Desired

• Experience in Nutritional Health Claims Regulation
• Experience in managing licensed brands

Skills

• Strategic Thinking
• Brand Development & Management
• Leadership & Team Management
• Communication & Presentation
• Data analysis & Interpretation
• Consumer & Market Insight
• Collaboration & Stakeholder Management

What we can offer you… 

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com.

Our business…

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK’s No.1 vitamin company, exporting to more than 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen’s Award for Innovation, awarded for its ground breaking clinical research. 

As part of our commitment to innovation and development, we are looking for a Customer Supply Coordinator to join our forward-thinking team. You will be responsible for supporting the supply chain and ensuring that our customers receive their orders on time and in full.

The purpose of the role is to oversee the fulfilment process for a set of customers or SKUs from sales order processing through to invoicing and returns, lead collaboration with strategic customer supply teams and provide insights and support to the commercial, planning and logistics teams.

The position drives cross-functional collaboration with commercial, planning, logistics, and customer teams to ensure seamless product availability, high service levels, and proactive risk mitigation. By leveraging data, technology, and customer insights, the Customer Supply Coordinator enables profitable growth, improved supply chain agility, and enhanced end-to-end customer experience.

Responsibilities

Build Partnerships with Customers: Build collaborative relationships with a set of customers (e.g. national & global retailers, distributors), driving supply chain performance to support joint business plan initiatives and targets.

Drive Customer Service: Coordinate and execute customer service and supply plans that balance operational cost and service, working with supply chain commercial teams; communicate and resolve customer service issues to minimise customer impact; analyse EPOS data for opportunities to improve service and cost; provide insights gained to demand and supply planning teams.

Supply Chain Administration: Partner with commercial teams and customer supply chain teams to support current and future data requirements and product administration e.g. promotional forms, new line forms, customer pricing. Ensure system master data is accurate and complete.

Operational Excellence: Implement improvements for customers in systems and process activities, including sales order processing, stock allocation, invoicing, claims processing, returns etc.

Performance Management: Drive customer performance against KPIs such as OTIF, case fill rate, cost-to-serve, forecast accuracy, on-shelf availability; ensure root cause resolution of service issues and communication with key stakeholders.

You will have… 

Essential

• Supply chain & order fulfilment; understanding of order-to-cash processes; ability to manage order accuracy, allocations, and timely fulfilment.
• Knowledge of inventory flows and basic supply chain principles.
• Customer service orientation through excellent communication skills—clear, professional, and responsive; ability to handle customer complaints and resolve issues promptly. Strong focus on customer satisfaction and relationship management.
• Works well with cross-functional teams (Sales, Finance, Logistics); shares information openly and collaborates to solve supply chain issues.
• A learning mindset. comfortable with changing priorities, systems, or business processes; open to feedback and focused on continuous improvement.

Desired

• Order management - end-to-end experience in processing and managing customer orders, including order entry, tracking, amendments, and returns.
• ERP system usage - hands-on experience with SAP, Oracle, NetSuite, or similar ERP systems for order processing, inventory checks, and invoicing.
• Customer-facing supply chain support - direct interaction with retailers, distributors, or key accounts to resolve supply issues, provide updates, and manage expectations.
• Inventory and stock management - understanding of stock availability, allocations, backorders, and inventory reconciliation.
• Logistics coordination - working with 3PLs or logistics providers to ensure on-time delivery, manage shipments, and solve transportation issues.
• Collaboration with cross-functional teams - experience working with Sales, Planning, Finance, and Warehouse teams to ensure smooth order fulfilment.
• Service level reporting & KPIs - monitoring and reporting on OTIF (On Time In Full), fill rates, and other customer service metrics.
• Continuous improvement - participation in supply chain optimisation, process improvements, or system upgrade initiatives.
• FMCG or Consumer Goods Sector (Preferred) - understanding the dynamics of fast-moving products, promotional peaks, and short customer lead times.
• Export / international order management - handling cross-border orders, customs documentation, and Incoterms.

Skills

• Attention to detail - high level of accuracy in data entry and order processing; diligence in checking pricing, stock, delivery terms, and documents.
• Technical proficiency using ERP systems (e.g. SAP, Oracle) and order management platforms; proficient in Excel for tracking, reporting, and analysis; experience using digital collaboration tools (e.g. Teams, Zoom).
• Proactive approach to identifying and resolving issues (e.g., delays, shortages); ability to work under pressure and find creative solutions.
• Ability to juggle multiple priorities, orders, and customer accounts, works efficiently in deadline-driven environments.

What we can offer you… 

• Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service).
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.
• Company events.
• Fresh fruit and snacks.
• 2 Charity days a year.
• Free EV charging station.

Come and join our award-winning team!

Please send a CV and covering letter to jobsuk@vitabiotics.com.