1. Vitabiotics.com delivers internationally and offers free shipping to all UK
consumers, EXCLUDING LIQUID AND OPTIMUSCLE PRODUCTS
Occasionally packages are returned to us as undeliverable because they have been refused,
unclaimed or the delivery address is incorrect.
When the carrier returns an undeliverable package to us we will attempt to contact you,
asking if you would like us to re-send the package.
Re-sending the package will incur a further
shipping cost. If you no longer require the package the value of the items it contains will be
refunded, less any extra shipping costs incurred for the carrier to return us the package.
No shipping charges, original or otherwise, will be refunded.
We cannot accept any liability for delay or any issues arising from customs clearance.
2. To keep the cost to you as low as possible, most deliveries will be via the
Royal Mail. This means that the parcel is likely to be delivered with the rest
of your post.
3. When you choose Express Delivery you have to sign for the goods. If the
parcel is delivered and you are not there to receive it, a card will be left
asking you to collect the parcel from your local sorting office, which will be
much closer than the nearest depot of a national carrier. You may also specify
the order to be delivered at your work address if you are unable to be at home
to receive it.
4. With 'Free standard shipping' in the UK, delivery will be 5-7 days and with
'Express Delivery' (charged at cost) your order will reach you in 1-2 working days,
you place your order by 10.30am GMT Monday through Friday and your products are in stock.
5. For international orders 'Standard Delivery' will be 10-15 days and with
'Courier', orders should reach you within 1-5 days provided that you place your
order by 2 p.m. GMT Monday through Friday and your products are in stock.
Please note that these delivery times are estimated and may vary from country
6. You can contact us between 9.00 am and 5.00 pm GMT from Monday to Friday on
Tel. No. +44 (0)20 8955 2600, Fax No. +44 (0)20 8955 2601 or email-us at
At Vitabiotics.com, we pride ourselves on quick, efficient delivery.
You have a
choice from the following delivery options:
||Time to your door
|Free Standard Shipping
5-7 working days
||1-2 working days
||Time to your door
||10-15 working days*
*Please note that these delivery times are estimated and may vary from country to country. Subject to customs clearance.