Faulty & Missing Items

1.0 HOW TO RETURN A FAULTY ITEM

If you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

1. In the ‘order history’ section of your account page on vitabiotics.com, select the 'returns' option relating to the order you wish to send back. Type your reasons for the return in the box provided, and enter any other details as required.

2. Wrap the item securely in its original packaging with all accompanying documentation.

3. Contact Customer Services at: customerservices@vitabiotics.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

We will notify you via e-mail when we have processed your refund.


1.1 HOW TO CLAIM MISSING ITEMS

If an item is missing from your order, please contact Customer Services at: customerservices@vitabiotics.com within 3 days of the date you receive your order.

If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.